Before you can return a tyre, please check our affordabletyres.ng return conditions, stated in the questions below, to make sure your tyre is eligible for return. You have 3 calendar days to notify us that you want to return your tyre after its reception.
If your return meets all the requirements, your returns can be initiated through a phone call.
Returns are easy. Simply follow the 6 steps stated below:
Check if the tyre(s) you want to return meets all the return requirements
Call our customer care to make complaint
Package the item properly and prepare it for return
Arrange tyre retrieval with affordabletyres.ng customer care
Your return would go through quality check
If validated, you will get refunded
You can Whatsapp us on 09087924000 or call us on 09087934000.
All tyres sold on affordabletyres.ng, under certain conditions, can be returned within a period of 3 days from delivery date.
Example: If you receive your tyres on Monday, 10th of December, 2018, you will have until Thursday, 13th of December, 2018 to contact customer to initiate a return.
Note: You have 3 days to notify our customer care by calling us on 09087934000 or sending us a mail at email@example.com.
For defective tyres, note that you have 2 days to return your tyres within Lagos & 4 days to return tyres delivered outside of Lagos. After this period, we do not accept returns. We advise you to contact the manufacturer if the tyre has a warranty.
A valid proof of purchase of tyres (order number, invoice etc.)
Reason for return has to be valid and return acceptance conditions met (checkout below).
The refund method is a bank transfer and you would need to provide the necessary information (bank account number etc.)
Should there be any tyre damaged due to our transportation, please contact our customer service within 24 hours for claim purposes.
Once the tyre has been retrieved, we will perform a quality check.
If the quality check is successful, we would refund you according to your requested refund method. This will happen within 5 days starting from when the tyres have been returned.
Note that if the quality check is unsuccessful, you will not be refunded and you will be sent back the tyre.
Condition eligible for the return of a tyre:
You may want to return the tyre due to the following reasons:
Wrong tyre delivered
Tyres that do not fit the rim (Note: Errors made by customers on their tyre sizes come with a charge)
Change of mind after delivery of tyre also comes with a charge
Not eligible to return a tyre:
Damages due to the misuse of tyre
Incidental damage due to malfunctioning of tyre
Any consumable item which has been used or installed
Tyres with tampered, missing or non-matching of serial/UPC numbers
Any damage/defect which are not covered under the manufacturer’s warranty
Any tyre that is returned without all original packaging and accessories, manufacturer’s packaging if any, and all other items originally included with the tyre(s) delivered.
We will make sure that your tyre meets all the requirements for a return as stated in our policies.
This quality evaluation process may take up to 24-48 hours, and the return timeline is as follows:
Lagos – 1 to 2 days
outside of Lagos – 2 to 4 days
Refund process begins after we have completed the evaluation of your returned tyre(s). From the day you contact us for the return request, this quality evaluation process may take up to 2 days for Lagos, 4 days outside of Lagos. We will send you an email notification once we have completed the return examination.
To process your refund quickly, call our customer service to put you through.
Note that the refund method is a bank transfer. You would get your payment instantly or in 2 days maximum.
Thanks for stopping by! All you need to know about our returns and refunds times can be found right on this page.
Please note that business days are from Monday to Saturday and do not include public holidays.
Return Pick-Up Timeline:
The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate makes a first attempt to retrieve the item that you will like to return. You can make a request to return an item either by calling our customer service or by sending us an email. If you are outside Lagos give us a call to discuss returns within 2 business days.
The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed. Refund would be completed within 2 days after quality check has 2 days after quality check has been done.
HOW TO RETURN YOUR TYRE ONLINE? EASY, JUST FOLLOW THE STEPS BELOWSend a mail to firstname.lastname@example.org or call us on 09087934000 to discuss the returns.
What is the Replacement Guarantee? How do I get a defective item, ordered on affordabletyres.ng, replaced?
All physical products sold on www.affordableytres.ng are covered under our replacement policy. Notify us of any manufacturing defects or product damages at the time of delivery, and we will issue a brand new replacement to you at no extra cost. In order to get a defective product replaced, contact customer care via the contact us page or call us on 09087934000. The defective product or part will be recalled and a replacement will be shipped immediately.
WE RESERVE THE RIGHT TO CANCEL ANY WEBSITE ORDER IF FOR ANY REASON
The goods ordered by you are no longer available or the goods are withdrawn by the manufacturer or by the company or by order of any governmental authority, in which event will notify you by email and refund any payments you have made for that website order. We will not be obliged to offer any additional compensation for disappointment suffered if your website order is cancelled for any reason. We may terminate or suspend your use of the website at any time, with or without cause (including but not limited to our breach of these website conditions or any inappropriate or unlawful behaviour on your part), with or without prior notice to you and without any liability or further obligation of any kind whatsoever to you or any other party. You are personally liable for any website orders that you place and charges that you incur prior to termination. We reserve the right to modify, suspend or discontinue the website, the service or any goods (or any part thereof) at any time with or without notice to you. We shall not be liable to you or any third party for any such modification, suspension or discontinuation.
You agree to indemnify and hold harmless the company and its affiliates, officers, directors, employees and representatives from any and all third party claims and demands, including reasonable legal fees, for damages and/or costs due to or arising out of your breach of these website conditions and/or your use of the website, the service or any goods.
affordabletyres.ng reserves the right to refuse or cancel any of your order at any time and shall inform you about the cancellation by email. Some situations that may result in your order being cancelled include non-availability of the tyre or the tyre been withdrawn by the respective manufacturer/brand. We shall inform you if all or any portion of your order is cancelled by us.